Analisis Beban Kerja Mental Content Creator dalam Sistem Kerja Jarak Jauh Menggunakan Metode NASA-TLX
DOI:
https://doi.org/10.52436/1.jpti.1845Kata Kunci:
beban kerja mental, content creator, ergonomi kognitif, kerja jarak jauh, NASA-TLX, pekerjaan digitalAbstrak
Pertumbuhan pesat industri kreatif digital telah meningkatkan jumlah content creator yang bekerja dalam sistem kerja jarak jauh, yang sering kali dikaitkan dengan tuntutan kognitif tinggi serta struktur kerja yang fleksibel. Penelitian ini bertujuan untuk menganalisis beban kerja mental yang dialami oleh content creator dalam sistem kerja jarak jauh menggunakan metode NASA Task Load Index (NASA-TLX). Mengingat terbatasnya penerapan NASA-TLX dalam meneliti beban kerja mental di kalangan pembuat konten yang bekerja jarak jauh, studi ini memberikan bukti empiris dari profesi digital yang sedang berkembang dan masih kurang dieksplorasi dalam literatur. Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan melibatkan 44 content creator di Bandung. Data dikumpulkan melalui kuesioner online dan didukung oleh wawancara untuk mendapatkan pemahaman yang lebih mendalam. Hasil penelitian menunjukkan bahwa nilai rata-rata Weighted Workload (WWL) berada di sekitar 70.32, yang mengindikasikan tingkat beban kerja mental yang tinggi. Dari enam dimensi yang diukur, effort, performance, dan temporal demand menjadi faktor dominan. Temuan ini menunjukkan bahwa pekerjaan content creator membutuhkan usaha yang besar secara keseluruhan, sangat dipengaruhi oleh tekanan waktu, serta tuntutan performa yang tinggi. Meskipun demikian, tingkat frustrasi yang relatif moderat mengindikasikan bahwa faktor intrinsik seperti passion mampu membantu mengurangi tekanan emosional. Penelitian ini menekankan pentingnya strategi manajemen kerja yang lebih terstruktur untuk mengurangi beban kerja mental dan mendukung produktivitas yang berkelanjutan. Rekomendasi praktis meliputi penerapan perencanaan tenggat waktu yang realistis, mengalokasikan periode revisi khusus, dan menjadwalkan istirahat teratur untuk mengurangi upaya berlebihan dan tuntutan waktu di antara para pembuat konten. Penelitian selanjutnya disarankan untuk melibatkan sampel yang lebih luas dan mempertimbangkan faktor lain yang memengaruhi beban kerja mental dalam lingkungan kerja digital.
Unduhan
Referensi
A. P. Prasetya and K. Z. Hanum, “Transitioning job redesign: dampak perubahan sistem kerja pada saat dan sesudah pandemi COVID-19,” El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam, vol. 5, no. 3, pp. 1711–1721, 2023, doi: 10.47467/elmal.v5i3.5798.
C. Ita Erliana and dan Khairul Amri, “Analisis postur kerja menggunakan metode rapid upper limb assesment (RULA) pada proses pembuatan plat sambung tiang pancang PT. wijaya karya, Tbk Binjai,” Industrial Engineering Journal, vol. 9, no. 1, 2020, doi: https://doi.org/10.53912/iejm.v9i1.496.
A. J. Mou and M. I. Faruk, “Content creation as a growth strategy: Evaluating the economic impact of freelance digital branding,” American Journal of Scholarly Research and Innovation, vol. 03, no. 02, pp. 28–51, 2024, doi: 10.63125/mj667y36.
A. Valtonen, J.-P. Kimpimäki, and N. Savela, “Employee wellbeing: A computational review on the consequences of workplace automation,” Technovation, vol. 152, p. 103424, 2026, doi: 10.1016/j.technovation.2025.103424.
G. Sun, “Quantitative analysis of online labor platforms’ algorithmic management influence on psychological health of workers,” Int. J. Environ. Res. Public Health, vol. 20, no. 5, p. 4519, 2023, doi: 10.3390/ijerph20054519.
T. Gillespie, Custodians of the Internet: Platforms, Content Moderation, and the Hidden Decisions that Shape Social Media. New Haven: Yale University Press, 2019. doi: 10.12987/9780300235029.
J. Hron, K. Krauth, M. I. Jordan, N. Kilbertus, and S. Dean, “Modeling content creator incentives on algorithm-curated platforms,” in International Conference on Learning Representations (ICLR 2023), KIgali: OpenReview, 2023. doi: https://doi.org/10.48550/arXiv.2206.13102.
Y. Hutabarat, Dasar-dasar Pengetahuan Ergonomi. Malang: Media Nusa Creative, 2017. [Online]. Available: https://eprints.itn.ac.id/3450/6/Dasar%20dasar%20pengetahuan%20ergonomi.pdf
J. Dul et al., “A strategy for human factors/ergonomics: developing the discipline and profession,” Ergonomics, vol. 55, no. 4, pp. 377–395, 2012, doi: 10.1080/00140139.2012.661087.
R. A. B. Prasetyo and H. Iridiastadi, “Mental workload: definition and measurement review,” International Journal of Technology, vol. 16, no. 5, p. 1854, 2025, doi: 10.14716/ijtech.v16i5.7072.
M. S. Young, K. A. Brookhuis, C. D. Wickens, and P. A. Hancock, “State of science: mental workload in ergonomics,” Ergonomics, vol. 58, no. 1, pp. 1–17, Jan. 2015, doi: 10.1080/00140139.2014.956151.
L. Longo and M. C. Leva, Human Mental Workload: Models and Applications. Cham: Springer International Publishing, 2020. doi: 10.1007/978-3-030-62302-9.
N. Mahdavi, L. Tapak, E. Darvishi, A. Doosti-Irani, and M. Shafiee Motlagh, “Unraveling the interplay between mental workload, occupational fatigue, physiological responses and cognitive performance in office workers,” Sci. Rep., vol. 14, no. 1, p. 17866, 2024, doi: 10.1038/s41598-024-68889-4.
Tiari Rahma Fani and Yudi Ferdiana Permana, “Pengaruh beban kerja dan stress kerja terhadap kinerja karyawan pada kantor kelurahan Cigugur Tengah,” JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), vol. 10, no. 4, pp. 2179–2185, 2024, doi: 10.35870/jemsi.v10i4.2557.
A. Mahmud, “Analisis beban kerja mental pada dosen menggunakan metode NASA TLX,” Integrasi?: Jurnal Ilmiah Teknik Industri, vol. 7, no. 2, p. 62, 2022, doi: 10.32502/js.v7i2.4558.
L. Vyas and N. Butakhieo, “The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong,” Policy Design and Practice, pp. 1–18, 2020, doi: 10.1080/25741292.2020.1863560.
C. Newport, Deep work: rules for focused success in a distracted world. New York: Grand Central Publishing, 2016. Accessed: Jan. 10, 2026. [Online]. Available: https://cmc.marmot.org/Record/.b49708429
T. Wei, W. Wang, and S. Yu, “Analysis of the cognitive load of employees working from home and the construction of the telecommuting experience balance model,” Sustainability, vol. 14, no. 18, p. 11722, 2022, doi: 10.3390/su141811722.
G. Bondanini, C. Giovanelli, N. Mucci, and G. Giorgi, “The dual impact of digital connectivity: balancing productivity and well-being in the modern workplace,” Int. J. Environ. Res. Public Health, vol. 22, no. 6, p. 845, 2025, doi: 10.3390/ijerph22060845.
E. Mansuro?lu and A. P. Smith, “Technostress and employee well-being: A systematic review of empirical evidence,” Computers in Human Behavior Reports, vol. 21, p. 100941, 2026, doi: 10.1016/j.chbr.2026.100941.
A. Cao, K. K. Chintamani, A. K. Pandya, and R. D. Ellis, “NASA TLX: Software for assessing subjective mental workload,” Behav. Res. Methods, vol. 41, no. 1, pp. 113–117, 2009, doi: 10.3758/BRM.41.1.113.
C. D. Wickens, “Multiple resources and mental workload,” Human Factors: The Journal of the Human Factors and Ergonomics Society, vol. 50, no. 3, pp. 449–455, 2008, doi: 10.1518/001872008X288394.
R. Hernandez, S. C. Roll, H. Jin, S. Schneider, and E. A. Pyatak, “Validation of the National Aeronautics and Space Administration task load index (NASA-TLX) adapted for the whole day repeated measures context,” Ergonomics, vol. 65, no. 7, pp. 960–975, 2022, doi: 10.1080/00140139.2021.2006317.
S. G. Hart and L. E. Staveland, “Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research,” in Advances in Psychology, vol. 52, P. A. Hancock and N. Meshkati, Eds., North-Holland, 1988, pp. 139–183. doi: https://doi.org/10.1016/S0166-4115(08)62386-9.
P. Ø. Braarud, “Investigating the validity of subjective workload rating (NASA TLX) and subjective situation awareness rating (SART) for cognitively complex human–machine work,” Int. J. Ind. Ergon., vol. 86, p. 103233, 2021, doi: 10.1016/j.ergon.2021.103233.
Y. Zhang, Y. Zhang, X. Cui, Z. Li, and Y. Liu, “Assessment of mental workload using physiological measures with random forests in maritime teamwork,” in International Conference on Human-Computer Interaction, D. Haris and W. C. LI, Eds., Cham: Springer, 2020, pp. 100–110. doi: https://doi.org/10.1007/978-3-030-49044-7_10.
M. S. A. Hermansyah and N. U. Handayani, “NASA-TLX assessment of mental workload in manufacturing industry,” Spektrum Industri, vol. 20, no. 2, pp. 1–14, 2022, doi: 10.12928/si.v20i2.43.
E. Babaei, T. Dingler, B. Tag, and E. Velloso, “Should we use the NASA-TLX in HCI? A review of theoretical and methodological issues around mental workload measurement,” Int. J. Hum. Comput. Stud., vol. 201, p. 103515, 2025, doi: 10.1016/j.ijhcs.2025.103515.
R. A. Hidayati and A. S. Basyari, “Pengukuran beban kerja mental mahasiswa pekerja fakultas ekonomi dan bisnis universitas muhammadiyah Gresik menggunakan metode Nasa-TLX,” Jurnal Manajerial, vol. 11, no. 03, p. 356, 2024, doi: 10.30587/jurnalmanajerial.v11i03.7700.
X. Zhang and G. Deng, “Protecting work engagement from digital fatigue: the contingent roles of leadership style and network ties,” Front. Psychol., vol. 16, 2025, doi: 10.3389/fpsyg.2025.1645057.
E. E. Howie, O. Ambler, E. G. M. Gunn, R. D. Dias, and S. J. Wigmore, “Surgical sabermetrics,” Ann. Surg., vol. 279, no. 6, pp. 973–984, 2024, doi: 10.1097/SLA.0000000000006211.
A. C. Chris et al., “A meta-analysis of experienced incivility and its correlates: Exploring the dual path model of experienced workplace incivility.,” J. Occup. Health Psychol., vol. 27, no. 3, pp. 317–338, 2022, doi: 10.1037/ocp0000326.
R. Gerards, A. de Grip, and C. Baudewijns, “Do new ways of working increase work engagement?,” Personnel Review, vol. 47, no. 2, pp. 517–534, 2018, doi: 10.1108/PR-02-2017-0050.
J. Ribeiro, F. P. da Silva, and P. R. Vieira, “Remote workers’ well-being: are innovative organizations really concerned? A bibliometrics analysis,” Journal of Innovation & Knowledge, vol. 9, no. 4, p. 100595, 2024, doi: 10.1016/j.jik.2024.100595.
R. Popovac, D. Vukmirovi?, T. ?omi?, and Z. G. Pavlovi?, “Evaluating the impact of remote work on employee health and sustainable lifestyles in the IT sector,” Sustainability, vol. 17, no. 19, p. 8677, 2025, doi: 10.3390/su17198677.
